The Final Week of the Ready, Set, Send Challenge Has Begun!

Removing contact from mid drip when they join a new list

SOLVED
Go to solution
ShamberleeM
Rookie

I am setting up multiple funnels a contact can move through based on what they click. When a contact joins my list they get a welcome email. From that email based on what they click they can get added to a different list to get the information they want, but I don't need them to continue to get the email from the original drip. Is there a way to stop that one person from getting the rest of the 3 emails from the welcome drip once they join a different sales list? Will the drip automatically stop for that person once they are removed from the list even if they are mid que?

1 ACCEPTED SOLUTION
Amanda_G
Employee

Hi @ShamberleeM , 

 

Great question! I checked with our technical department, and they did confirm that removing the contact from the list that the automation is set to go to will stop that contact from receiving future emails associated with that automation. 

 

We do have an open feature request to be able to manually remove certain contacts from the automation queue, so I will certainly have our engineering team reach back out to you with any updates we have on that as well.


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Amanda_G
Employee

Hi @ShamberleeM , 

 

Great question! I checked with our technical department, and they did confirm that removing the contact from the list that the automation is set to go to will stop that contact from receiving future emails associated with that automation. 

 

We do have an open feature request to be able to manually remove certain contacts from the automation queue, so I will certainly have our engineering team reach back out to you with any updates we have on that as well.


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge Week 6: List Management and Segmentation

    Last week of the challenge! There's still time to join in!

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 14
Tis' the Season for Last-Minute Holiday Marketing
2PM - 3PM EST