Resubscribe

[BILDAlberta]

Someone wants to resubscribe but when I search their name or email nothing returns. When I try to add them, it says they have unsubscribed. There is no "unsubscribe" option in the drop down menu to then manually resubscribe them. I don't know how to get them added back in.

[William_A · Accepted solution]

Hello @BILDAlberta ,

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. If they're no longer among your contacts, you'd have to re-add them, then go through that resubscription process.

However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.