Revising a newsletter

[DeborahF524]

We have been problems with our newsletters.  We create an newsletter.  We go back in a day or two later to make some changes.  Then, it is scheduled.  However, the newsletter reverts back to the original before the changes.

This has happened on two occasion.  The reason one being today.

If you can please look into why this is happening.  As it was saved and tested prior to it being sent.

[William_A]

Hello @DeborahF524 ,

It looks like you posted this in our Product Ideas board, when it's a general support inquiry. Please post general support inquiries in our Questions & Discussions board. I'll be moving your post accordingly.

Regarding your issue, do your changes reflect in the previews and test sends prior to actually sending to your contacts, or does the email revert back to its original design in those as well?

Is it one particular template that you regularly copy from that's having these issues, or is it multiple different templates?

Is it one specific block, or is it multiple blocks that are reverting upon sendout?

Do you always make a new copy from the most recent copy of your email, or are you copying /creating from a more original version (such as a resuable template) each time?

[Chris-S]

Hi @DeborahF524 

Were you successful in solving this?