SIDEWAYS PHOTOS

[BARBARA123]

Photos in my Mac's library are loading sideways into the CC library. I can't seem to get them to turn right side up. Help?

[William_A · Accepted solution]

Hello @BARBARA123 ,

Apple devices have a tendency to upload images into programs sideways, including ours. Luckily the images can be easily rotated and saved via the image editor.

If you're still seeing your images sideways after rotating them, consider clearing your browser's cache (just cached images and files, not passwords or cookies), then exiting / quitting your browser, then reopening and returning to the site. This should result in your correctly rotated images appearing on your end.

[SeanK6155]

Yes, they can be edited, but it appears you have to go in and at each one individually. This is a huge pain.

[Nick_S]

Hi @SeanK6155,

Yeah. It's tricky as the option to rotate images is only available in the image editor and you can only edit one image at a time. There's not usually many use cases for editing multiple images at the same time, even the gallery app on my phone only lets me edit one photo at a time. I'm not sure if there is a third party service that would rotate images in bulk but as it's not apparent they are rotated until they're uploaded (because of the metadata) it also might not be an effective way to handle it. I'm wondering if you take a screenshot of the image from your phone and upload the screenshot version if it will still try to rotate it. I would think not as the metadata would be different. I realize it doesn't solve the underlying issue, but I'll still track feedback on this for our developers.