SMS Scheduler Automation is NOT Accurate to scheduled content

QuintenS1
Rookie
0 Votes

On 12/11 I created and scheduled an SMS message for a client's event to be sent out on Thursday, December 14th at 10 AM CST. (The day of the event 12/14 to inform their customers) The constant Contacts platform said it was sent, however, we never received the information until Friday 12/15 at 1:05 PM CST. I need answers on why this was not sent out when it was originally scheduled in the system. The reporting says it was but IT WASNT. HELP.

1 REPLY 1
William_A
Administrator
0 Votes

Hello @QuintenS1 ,

 

Please call our general support for live troubleshooting regarding your SMS campaign.


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William A
Community & Social Media Support
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