Solved: SMS and Email unsubscribe? - Constant Contact Community

EMMLancaster · ‎07-18-2023

If someone replies stop to an SMS, will they also be unsubscribed from emails if their number and address are synced in the database? Does the same apply vice versa?

William_A · ‎07-18-2023

Hello @EMMLancaster ,

They are counted as separate. So if a contact is subscribed for both SMS and email, if they were to unsubscribe from one, it wouldn't affect the other subscription.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎07-18-2023

Hello @EMMLancaster ,

They are counted as separate. So if a contact is subscribed for both SMS and email, if they were to unsubscribe from one, it wouldn't affect the other subscription.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

SMS and Email unsubscribe?

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Reflections

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.