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SMS and Email unsubscribe?

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EMMLancaster
Constant Contact Partner
0 Votes

If someone replies stop to an SMS, will they also be unsubscribed from emails if their number and address are synced in the database? Does the same apply vice versa?

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @EMMLancaster ,

 

They are counted as separate. So if a contact is subscribed for both SMS and email, if they were to unsubscribe from one, it wouldn't affect the other subscription.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @EMMLancaster ,

 

They are counted as separate. So if a contact is subscribed for both SMS and email, if they were to unsubscribe from one, it wouldn't affect the other subscription.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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