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SMS and Email unsubscribe?

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EMMLancaster
Constant Contact Partner
Constant Contact Partner
‎07-18-2023 02:28 PM
0 Votes
‎07-18-2023 02:28 PM

If someone replies stop to an SMS, will they also be unsubscribed from emails if their number and address are synced in the database? Does the same apply vice versa?

1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎07-18-2023 03:47 PM
0 Votes
‎07-18-2023 03:47 PM

Hello @EMMLancaster ,

 

They are counted as separate. So if a contact is subscribed for both SMS and email, if they were to unsubscribe from one, it wouldn't affect the other subscription.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
Administrator
‎07-18-2023 03:47 PM
0 Votes
‎07-18-2023 03:47 PM

Hello @EMMLancaster ,

 

They are counted as separate. So if a contact is subscribed for both SMS and email, if they were to unsubscribe from one, it wouldn't affect the other subscription.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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