Hello @MattS790 ,
I'd advise calling our general support for live troubleshooting. Make sure you've explicitly gone through the process of inserting a contact detail when setting up the email, and provide the agent with example contacts affected by your described issue. If possible, please provide a screencap of what the contact sees on their end, if they're seeing something other than it being blank or what's supposed to be displayed.
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start HereFeatured Article
Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.
See ArticleFeatured Thread
If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!
View threadFeatured Article
Check out all the great articles, discussions, and events for the month of August!
See Article