Solved: Re: SMS marketing best practices - Constant Contact Community

AmieS20 · ‎10-06-2022

Hi there! I have a few quesitons regarding the SMS messages. Can we add a photo or video? Also, are we able to reply to messages we receive back? Thank you!

William_A · ‎10-06-2022

Hello @AmieS20 ,

At this time the SMS marketing is meant to be a one-directional tool. There are basic codes that recipients can respond with that are standards, and will include fill-in elements that you provide. Additionally, images, video, and other media beyond basic text and links isn't able to be sent through the SMS tool.

For more info on these elements:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎10-06-2022

Hello @AmieS20 ,

At this time the SMS marketing is meant to be a one-directional tool. There are basic codes that recipients can respond with that are standards, and will include fill-in elements that you provide. Additionally, images, video, and other media beyond basic text and links isn't able to be sent through the SMS tool.

For more info on these elements:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

SMS marketing best practices

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Reflections

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.