SPF and DKIM pass but DMARC fails

KenD644 · ‎05-05-2020

Hello!

We are testing as part of our preparation to being using CC to communicate with our customer base. We have successfully configured SPF and DKIM for use my our own domain, however DMARC is still failing. I believe it is because the mailed-by and signed-by domains do not match. Because of this, our emails show as from myname@mydomain.com via auth.ccsend.com and are being routed to spam/junk. How do I get the mailed-by and signed-by to match? And/or any other suggestions on how to get DMARC to pass? Thank you!

Tim

Brian_H · ‎05-05-2020

Hello @KenD644,

Thanks for joining us in the Community. For these kinds of topics, its advised to reach out to our Account Review and Deliverability team directly. For hours and phone numbers please click here.

Brian_H
Community & Social Media Support

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RobinaB9 · ‎12-01-2020

I have noticed the same issue. My emails / newsletters are going to the junk folder since CC added via auth.ccsend.com to the end of the emails. Is there a way to remove this?

William_A · ‎12-02-2020

Hello @RobinaB9 ,

If you're having issues with authentication, I'd recommend reaching out to our Deliverability team so they can investigate.

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William A
Community & Social Media Support

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