About Brian_H

Hi @Johnm1668,    Thanks for joining us in the Community. Constant Contact accounts are able to be updated from the My account section. For more information regarding this click here. In addition, our billing team would be more than welcome to look into this further. For hours and best phone numbers to reach them please click here.   ... View more

Hello @KenD644,    Thanks for joining us in the Community. For these kinds of topics, its advised to reach out to our Account Review and Deliverability team directly. For hours and phone numbers please click here.  ... View more

Hello @HavaneseRescueInc,    Thanks for joining us in the Community! This a great question. Welcome emails would be sent to contacts that join your list via sign up forms. For more information on this, please visit our help guide relating to this here.  Please let us know if you need further assistance!      ... View more

Hi @SynchroNet.Net    Thanks for joining us in the Community! We certainly understand why its frustrating when your video thumbnails don't appear for your readers. Are you currently seeing any specific error message when trying to insert the video? What is the link to the Vimeo video and is this video is currently private? We will attempt to replicate on your behalf. ... View more

Hello @MARO-Public-Affairs,    Thanks for providing us with more information. I did some testing on my end and I was not receiving tests of your emails at my inbox either. At this point, it's best that you speak directly with our delivery team as they are more equipped to see why the message isn't delivering to Gmail contacts. They can be contacted at the phone numbers and hours listed here.   ... View more

Hello @SteveB5572,    Thanks for joining us in Community! We certainly understand why its helpful to receive your emails as soon as possible especially while working on your campaign. We were able to initially test this campaign and it seems to be working properly.  As a result, we actually have a dedicated team that can help with this and see if there is something more complex occurring. For more information how to reach them click here, with hours and best phone numbers.  ... View more

Hi @SarahM3571,    Thanks for joining us in the Community! We certainly understand why its helpful to understand how Outlook respond with your campaigns.  Outlook uses an engine that has a 1728 pixel limit. For more information on this please click here. As a result, to avoid this from occurring it would be best to break up these PDFs into individual files or text blocks so the email isn't as lengthy.  ... View more

Hello @FirstNameL595778,    Thanks for joining us in the Community! This is a great question especially when you first start out with Constant Contact. When your list is first imported and you send your first campaign, the bounces will be identified. These email addresses can fluctuate from the last time you sent to these addresses, using an email marketing provider. For more information on bounces and the different types, please click here.  ... View more

Hi @TaniaH ,    Thanks for joining us in the Community! If your event was completed, you are not able to edit the event links, register someone manually or update the event date.  What you can do is to add these additional registrants to the spreadsheet that you are able to generate from the reporting tab of the event. For more information on this tab please click here.            ... View more

Hi @DianaB8797    Thanks for providing the additional feedback. We certainly apologize for the experience you've had with our support team. This is certainly not the experience we strive for. We wish you the best with your future marketing endeavors.  ... View more

Hi @KarynP0,    Thanks for joining us in the Community and sharing your experiences with updating the image in our image editor. This can certainly work overall provided you have a smaller width, but as an alternative it can be helpful to update the image size outside of Constant Contact by reducing it to less than 200px wide(as you did here with resizing to 150ppx) and re-uploading it. This way, it appears smaller on a mobile device.  ... View more

Hello @ArianneDJ ,    Thanks for joining us in the Community. That is a great first step to get everything set up! For more information on how to gather contacts, feel free to check out this overview video. In addition, I've also included more information about our landing page option. Please let us know if we can help further.  ... View more

@MilesS,    Great, thanks for letting us know. In addition to this, please reference this article for the best browsers to use with using Constant Contact. Let us know if we can assist you further.  ... View more

Hello @user543679    We are sad to see you go and that Constant Contact isn't a good fit for you at this time. We appreciate your feedback and certainly apologize that things didn't go as intended. Please let us know if you need further assistance in the future.  ... View more

Hello @CameronS8    Thanks for joining us in the Community! We certainly understand that each email address you have is valuable. Blocked bounces typically mean the receiving domain blocked the message (typically for either reputation or content). If you've been able successfully send to them in the past, it may be a certain piece of content on the newsletter that triggered the receiving server to block it. Other bounces are non-standard bounces that we were unable to categorize. We have a delivery team that would be happy to help review the content in your newsletter to check for anything potentially problematic. For hours and best contact phone numbers please click here. ... View more

Hello @user59118,    Thanks for joining us in the Community!  We are glad you are looking into reactivating your account. In order to do so please reach out to our account review team to assist you further. For contact numbers and hours please click here.  ... View more

Hello @MidMichiganCollege,    Thanks for joining us in the Community! We certainly understand the requirements that you have to meet. In order to assist you further, what kind of file types are your documents in? If they are in a PDF format specifically, here is more information on how to accomplish this.  ... View more

Hello! Thanks for joining us in the Community. We certainly understand having your campaign reach as many of your contacts is important. As a result, there are a few reasons that can cause this. For more information on the suspended bounces please click here.  ... View more

Hello @DebbieV3,    Thanks for joining us in the Community. We certainly understand why its helpful to have a view as webpage option in your campaigns. After looking into this, could you confirm a bit more information via email to social_support(at)constantcontact(dot)com. Please include what version of IOS devices you have used and have you tried to attempt this on other devices such as Android. Finally you mentioned mobile devices, has this been successful on desktop or laptop devices from what you have seen?  ... View more

Hello FMB204,   Thanks for joining us in the Community! We certainly understand why it would be helpful to have a tool that can pick your drawing winner. While we currently don't have that precise tool, we will certainly pass along your feedback to the appropriate teams. In the meantime, you are more than welcome to attempt to select a winner in excel potentially once they respond to you or feel free to check out marketplace here with a potential integrations. In addition, an internet search may also be helpful as well. ... View more

Hi @BillK35,    Thanks for joining us in the Community! We would be more than happy to look into this. Please confirm via email via social_support(at)constantcontact(dot)com with which campaign and which divider image you are using. Also, please include if you are referencing just desktop views on laptops/personal computers or also mobile devices.  ... View more

Good Afternoon @JudyW6533,    Thanks for joining us in the Community. You are more than welcome to visit our marketplace which has a full listing of all available integrations here.  In addition, we'd love to see what others may be using so this thread will be open for conversation.  ... View more

Hi @TerryO5,    Thanks for joining us in the Community. Anchor Links(Links that jump to other sections of the Email) are not available in the Third Generation Editor. We've seen that many email clients and mobile devices do not support them and they wouldn't function correctly if inserted.           ... View more

Good Afternoon @RowenaI    Thanks for joining us in the Community. That is a great question. If a contact is on multiple lists and you send the same campaign to those different lists at the same time, the contacts will only receive one copy of that email. If you are attempting to send the same email campaign at different times to multiple lists the contact would get this multiple times. As a result, it's recommended to select multiple lists in your original send so the contact would only get this once. In addition, if you are attempting to send different campaigns to multiple lists at different times, a contact would get those emails accordingly. If the later is the case, We would advise to spread out your campaigns so a reader doesn't receive this information all at once. ... View more

Hello @CorinaR2,    Thank you for reaching out on the Community. We're sorry for the experience you have had so far and we definitely want to get this resolved so you can get back to creating surveys! I touched base with our advanced support team and they are taking this on as a case. The current turnaround time is within the next four business days and they will contact you at the email address associated with your account. If you need any additional assistance in the meantime, please let us know! ... View more

Good Afternoon @LaSalleGroup  Thanks for joining us in the Community. We certainly agree having PDFs that look clear is desired. The size of the PDF can certainly affect quality. In addition, to assist you further what steps have you tried so far such as resizing, flattening, compressing? For your reference, here is the guide to ensure the best pdf quality.  ... View more