Hello @KenD644,
Thanks for joining us in the Community. For these kinds of topics, its advised to reach out to our Account Review and Deliverability team directly. For hours and phone numbers please click here.
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Hi @SynchroNet.Net
Thanks for joining us in the Community! We certainly understand why its frustrating when your video thumbnails don't appear for your readers. Are you currently seeing any specific error message when trying to insert the video? What is the link to the Vimeo video and is this video is currently private? We will attempt to replicate on your behalf.
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Hello, @user857172
Thanks for joining us in the Community. We certainly understand why it would helpful to make adjustments to your campaign via HTML. However, in the editor there isn't an option to add in your own code. We will forward this to the appropriate teams to look into adding this in the future.
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Hello @user16036,
Thanks for joining us in the Community! After reviewing this request in your account, I was able to update this on your behalf. You might need to log out and log back. Please let us know if we can assist further. Have a great day!
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Hi @MargaretB96,
You are very welcome! I am glad that I was able to help you with your Instagram link. Please let us know if you need further assistance!
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Hi @MargaretB96,
Thanks for letting us know. Once you copy your Instagram URL into this box, if you click anywhere outside of the box and click save at the top of the page, it normally will save what you put in. If not, please confirm which web browser you are currently using as well if you have attempted to refresh your page or simply logged out and logged back in.
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