Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

Segmentation with Custom Fields not Working

SOLVED
Go to solution
BrainardM8
Rookie
0 Votes

I have created custom fields in order to help segment my emails. I uploaded my list with the custom fields and a tag. When I go to create segments with the criteria using the fields & tags it is saying, "You don't have any contacts matching this criteria." I know I have contacts with that criteria because when I look at the entire list I can see the tags & custom fields filled in. Anyone know what is going on?

1 ACCEPTED SOLUTION
Caitlin_M
Administrator
0 Votes

Hi @BrainardM8. Were you creating a segment for these contacts that were updated within the last 24 hours (meaning the list was uploaded during that time)? Segments will not pull in contact information where the criteria for segmenting was updated within the past 24 hours. 

 

If this is the case and an email needs to go out sooner, you can search for these contacts by custom field and by tag and add them to a list for sending.

--

Caitlin M.
Community Manager

View solution in original post

1 REPLY 1
Caitlin_M
Administrator
0 Votes

Hi @BrainardM8. Were you creating a segment for these contacts that were updated within the last 24 hours (meaning the list was uploaded during that time)? Segments will not pull in contact information where the criteria for segmenting was updated within the past 24 hours. 

 

If this is the case and an email needs to go out sooner, you can search for these contacts by custom field and by tag and add them to a list for sending.

--

Caitlin M.
Community Manager
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST