Send welcome email to manually added contacts

[KumailJ]

Hi there,

I've setup automated welcome emails in the past and things worked out well. 

For some reason, I've activated a new welcome email associated to a list, and whenever I add contacts to the list, the welcome email is not triggered. 

I've tried to remove and re-add contacts. I've tried to re-do the whole automated email. 

Not sure how else to trouble shoot this. 

Any help would be appreciated.

TIA

[William_A · Accepted solution]

Hello @KumailJ ,

Do you have multiple welcome emails active? True welcome emails only trigger off of sign up form additions, not manual list additions / uploads from you. An automation series (as in one that can potentially have multiple steps) would be needed for list addition triggers beyond just a sign up form add.

See also:

Automation overview

Automation creation

Automation tips

[KumailJ]

Ah ok this makes sense. I've set this up as a welcome email, but you're right. The others I had setup with the other automation series option. 

Thanks!