Hi there,
I've setup automated welcome emails in the past and things worked out well.
For some reason, I've activated a new welcome email associated to a list, and whenever I add contacts to the list, the welcome email is not triggered.
I've tried to remove and re-add contacts. I've tried to re-do the whole automated email.
Not sure how else to trouble shoot this.
Any help would be appreciated.
TIA
Solved! Go to Solution.
Hello @KumailJ ,
Do you have multiple welcome emails active? True welcome emails only trigger off of sign up form additions, not manual list additions / uploads from you. An automation series (as in one that can potentially have multiple steps) would be needed for list addition triggers beyond just a sign up form add.
See also:
Hello @KumailJ ,
Do you have multiple welcome emails active? True welcome emails only trigger off of sign up form additions, not manual list additions / uploads from you. An automation series (as in one that can potentially have multiple steps) would be needed for list addition triggers beyond just a sign up form add.
See also:
Ah ok this makes sense. I've set this up as a welcome email, but you're right. The others I had setup with the other automation series option.
Thanks!
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