Send welcome email to manually added contacts

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KumailJ
Campaign Contributor
0 Votes

Hi there,

 

I've setup automated welcome emails in the past and things worked out well. 

 

For some reason, I've activated a new welcome email associated to a list, and whenever I add contacts to the list, the welcome email is not triggered. 

 

I've tried to remove and re-add contacts. I've tried to re-do the whole automated email. 

 

Not sure how else to trouble shoot this. 

 

Any help would be appreciated.

 

TIA

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William_A
Administrator

Hello @KumailJ ,

 

Do you have multiple welcome emails active? True welcome emails only trigger off of sign up form additions, not manual list additions / uploads from you. An automation series (as in one that can potentially have multiple steps) would be needed for list addition triggers beyond just a sign up form add.

 

See also:

Automation overview

Automation creation

Automation tips


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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2 REPLIES 2
William_A
Administrator

Hello @KumailJ ,

 

Do you have multiple welcome emails active? True welcome emails only trigger off of sign up form additions, not manual list additions / uploads from you. An automation series (as in one that can potentially have multiple steps) would be needed for list addition triggers beyond just a sign up form add.

 

See also:

Automation overview

Automation creation

Automation tips


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
KumailJ
Campaign Contributor
0 Votes

Ah ok this makes sense. I've set this up as a welcome email, but you're right. The others I had setup with the other automation series option. 

 

Thanks! 

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