Shall we delete unsubscribed contacts?

FarazV
Rookie
0 Votes

I know we get charged based on the number of contacts we have. Shall we delete unsubscribed contacts to drop the number of contacts so we get charge less?

1 REPLY 1
William_A
Administrator
0 Votes

Hello @FarazV ,

 

You are not charged for unsubscribed contacts, as they are considered an inactive contact type.

 

Our records will still track the email addresses that have unsubscribed from you, even if you delete them from your account, so that way you don't accidentally re-import them. Otherwise, you're free to leave them in your account or export them so you have a visible record of them.

 

For more info on handling unsubscribes, please see this article


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Mar 28
Making it to the Inbox in 2024: What’s changed and what hasn’t
2PM - 3PM EST