Announcing our brand new Campaign Builder!

Sign-up Form Not Rendering on New Account with New Form

ElisaC258
Rookie
0 Votes
I recently create a new account and am having trouble with the sign-up form displaying on my WordPress (.org) website. When I'm logged into WordPress, the sign-up form renders fine and it functions fine. When I am logged out or use a private window, the form is not even visible on the page. Url is greenmountainbywayvt.com and the sign up form is inline and should appear in the footer.
3 REPLIES 3
Caitlin_M
Administrator
0 Votes

Hi @ElisaC258. I looked at your website and I see two inline forms in the footer. By chance, did you make any changes on your end after posting? 

--

Caitlin M.
Community Manager
ElisaC258
Rookie
0 Votes

I think it is a hosting caching issue, because that second form was one made with the CC/Wordpress plugin, that I deleted and deactivated and shouldn't be showing up at all.

Caitlin_M
Administrator
0 Votes

Thank you @ElisaC258. We have a specialized phone team that works with our Wordpress plugin and they should be able to assist you further and do some live troubleshooting to see what the cause is. You can contact them via our Support team

--

Caitlin M.
Community Manager
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (72%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST