Got a 'How do I' question? Join 'Ask a Trainer' Monday to Friday, 11am to 4pm ET for instant help and pro tips!

Subscribers Not Receiving Emails

SOLVED
Go to solution
LaurieM2
Campaign Contributor

For a couple of years, we have been getting a recurring issue where folks aren't receiving our emails. Some were listed as unsubscribed (when they have no remembrance of this including myself getting taken off my own list.) I have been going through a large list of folks sending the resubscribe email. And yes we did check into bounces and many individuals' IT and spam filters. The problem is, we only know when someone isn't getting an email when it's someone we personally know and reach out to. Almost every time, upon investigating they are listed in our contacts as the emails being sent to them but they have no record. The bigger problem is how many we are tracking as sent and never receive yet we have no way of knowing who is really getting our emails. 

This is a huge problem as this is our primary method of communication with our membership.

Please advise and feel free to contact directly at:

 

Thanks,

 

1 ACCEPTED SOLUTION
William_A
Administrator

Hello @LaurieM2 ,

 

Here are some general best practices for delivery. Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It'd be best switch your account to self-authentication, since you have your own domain.

 

If you'd like to learn more about safelisting, and what it entails:

 

Safelisting domains in a security system

 

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator

Hello @LaurieM2 ,

 

Here are some general best practices for delivery. Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It'd be best switch your account to self-authentication, since you have your own domain.

 

If you'd like to learn more about safelisting, and what it entails:

 

Safelisting domains in a security system

 

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 14
'Tis the Season for Last-Minute Holiday Marketing
2PM - 3PM EST