Subscription List Question

SOLVED
Go to solution
Melanie_Dailey
Rookie
0 Votes

Have a quick question - couldn't find anything to answer this. If a person is on another organizations CC list and they unsubscribe does that affect my contact list?

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @Melanie_Dailey ,

 

If the organization's list is a wholly separate account from yours, then no. Unsubscriptions are only on an account basis. 

 

If the other "organization's CC list" is within your account, then yes an unsubscription would apply to the entire account.

 

 - - - 

Using the Update Profile system, you can include this as an alternative link in your email footer, which contacts can select to update their list membership, based on the lists you make viewable and editable. If multiple list options are available in your UP form, those options will also appear on the unsubscription confirmation page, as an alternative for contacts that click the unsub link in the footer.

 

Remember that not all lists need to be included in the UP / unsub setup. Contacts will only be able to manipulate their list membership for the ones you've explicitly selected to be available, viewable options. Contacts will simply see those available lists' names on the UP form / unsub confirmation page, and be able to decide if they'd prefer one of those.

 

See also:

Unsubscribed contacts overview


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @Melanie_Dailey ,

 

If the organization's list is a wholly separate account from yours, then no. Unsubscriptions are only on an account basis. 

 

If the other "organization's CC list" is within your account, then yes an unsubscription would apply to the entire account.

 

 - - - 

Using the Update Profile system, you can include this as an alternative link in your email footer, which contacts can select to update their list membership, based on the lists you make viewable and editable. If multiple list options are available in your UP form, those options will also appear on the unsubscription confirmation page, as an alternative for contacts that click the unsub link in the footer.

 

Remember that not all lists need to be included in the UP / unsub setup. Contacts will only be able to manipulate their list membership for the ones you've explicitly selected to be available, viewable options. Contacts will simply see those available lists' names on the UP form / unsub confirmation page, and be able to decide if they'd prefer one of those.

 

See also:

Unsubscribed contacts overview


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (70%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST