HI, I hacve a lot of suspended accounts at present, accounts that used to be fine. I have started using more phots in the emails, so wondering if the emails are too large and are being stoped on those grounds. It is the omly thing I can think of that has changed. Can anyone tell me how I find ou the kb size of a CC email? With thanks Sally
Solved! Go to Solution.
Hello @SALLYD6 ,
The size of your emails isn't what would result in contacts being suspended. It occurs when our system receives multiple non-existent bounce backs from the contact's network, whether it was you or another customer of ours that was sending to them.
I'd recommend reading through our article on suspended bounces to understand how they happen, and what you can do to correct it. Ultimately, if you end up needing an administrative unsuspension, you'll want to reach out to our general support.
However if you're needing more than 10 addresses unsuspended at a time, then we strongly recommend you call our Deliverability team for the unsuspension. They'll want to investigate why so many valid email addresses would be getting bounced back to us as non-existent.
Hello @SALLYD6 ,
The size of your emails isn't what would result in contacts being suspended. It occurs when our system receives multiple non-existent bounce backs from the contact's network, whether it was you or another customer of ours that was sending to them.
I'd recommend reading through our article on suspended bounces to understand how they happen, and what you can do to correct it. Ultimately, if you end up needing an administrative unsuspension, you'll want to reach out to our general support.
However if you're needing more than 10 addresses unsuspended at a time, then we strongly recommend you call our Deliverability team for the unsuspension. They'll want to investigate why so many valid email addresses would be getting bounced back to us as non-existent.
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start HereTop Choice: Not confident at all (82%)
Support Tips
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will
See ArticleSupport Tips
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin
See ArticleSupport Tips
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick
See Article