Suspended emails

MichaelJ45903
Rookie
0 Votes

I have just found out about suspended emails.  I have marked some emails as unsuspended and active but I don't know that this action is completed.  Is there a report I can do that will show me the current status of the email?

2 REPLIES 2
William_A
Administrator

Hello @MichaelJ45903 ,

 

Contacts become suspended when our system receives a non-existent bounce report from the receiving network or email program. After enough of these bounces, whether it's you or someone else using our system to send to that address, our system will set the address to "suspended."

 

If you believe these contacts are actually viable, you're welcome to try unsuspending them in your account, and resend / quicksend to them. If we get another non-existent bounce report, they'll go back into suspension. If you're needing a very large number of them unsuspended in bulk, then I'd recommend speaking with our Delivery team so they can do a mass unsuspend and collect info on why so many allegedly viable contacts bounced as non-existent enough to trigger suspension.  

 

See also:

Managing bounced contacts

Suspended Bounces FAQ


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William A
Community & Social Media Support
MichaelJ45903
Rookie
0 Votes

Not all would allow me to unsuspend them so I sent in an email listing of those.

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