System generated labels on 1-5 scaled questions

user7342
Rookie
0 Votes

When i create a new question, or copy paste a question on a 1-5 scale, the system puts in the labels, "Lower Range" and "Upper Range". These are probably left over from another user in our system, but even when you type in new labels, the old labels appear. VERY frustrating. How do i eliminate this issue? thank you

1 REPLY 1
William_A
Administrator
0 Votes

Hello @user7342 ,

 

Did you copy the survey from a previous one? If so, does wholly removing this question, then adding a new version of it resolve the issue?

 

Or is this occurring with a survey you've built from scratch?


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William A
Community & Social Media Support
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