System generated labels on 1-5 scaled questions

[user7342]

When i create a new question, or copy paste a question on a 1-5 scale, the system puts in the labels, "Lower Range" and "Upper Range". These are probably left over from another user in our system, but even when you type in new labels, the old labels appear. VERY frustrating. How do i eliminate this issue? thank you

[user7342]

Hello all,

Our devs are confirming this issue should be fixed. If you're still experiencing the issue, you may need to make a wholly new survey to ensure you're working with a clean slate.

[William_A]

Hello @user7342 ,

Did you copy the survey from a previous one? If so, does wholly removing this question, then adding a new version of it resolve the issue?

Or is this occurring with a survey you've built from scratch?

[StephenG9878]

We are facing this same issue.  Appears there is no urgency to resolve this issue as most know a standard CXP customer experience survey allows you to choose between 1-10 on a satisfaction scale.  Further no one can change the parameters of this item as it defaults back to 1-5 and shows the existing labels as well.  Why is no one at CC interested in addressing this issue as it seems quite minimal and something that could be rendered quickly?  At this point I'm led to believe the CC will continue to A: Raise pricing and B: continue to fail at improving their platform.  Seems odd to me.

[StephenG9878]

The ability to adjust the parameters of the numeric scale in surveys has been ongoing for quite some time according to the questions I've seen here.  Appears there is no urgency to resolve this issue as most know a standard CXP customer experience survey allows you to choose between 1-10 on a satisfaction scale.  Further no one can change the parameters of this item as it defaults back to 1-5 and shows the existing labels as well when you hit save.  Why is no one at CC interested in addressing this issue as it seems quite minimal and something that could be rendered rather quickly?

[StephenG9878]

I've asked the same question twice now regarding why the numeric scale on the survey page can't be edited and my question keeps getting deleted.  Is this because constant contact would rather avoid the question than provide a timeline when this will be fixed?

[William_A]

Hello @StephenG9878 ,

Your previous replies were merged into a thread you'd already replied to. You can see this by going to your Community profile, or by referring to the email notifications (if you've setup your Comm profile in such a way) about you making the posts. The issue's been tracked to your account, so if and when there's an update, you'll be notified directly.

[William_A]

I'd also advise keeping our Community Guidelines in mind when posting to the Community.

[user06495]

Has there been any update on this glitch? I just built an entire survey and when I clicked preview, I see that the issue of "lower range" and "higher range" is appearing even though I have entered my own labels when editing the question.

[William_A]

Hello @user06495 ,

At this time the issue is still ongoing.

[LeeG58]

The system generates a survey with only three options instead of the five that are shown when I built my survey. How do I get five responses that looks like the survey I built?

[William_A · Accepted solution]

Hello all,

Our devs are confirming this issue should be fixed. If you're still experiencing the issue, you may need to make a wholly new survey to ensure you're working with a clean slate.