Test Email not Delivering to Primary Acct Email Address

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MarketerL5370
Rookie
0 Votes

Dear Users -
Just a cold beginner here confused a bit - seems campaign TEST action is NOT sending the test email to my primary account email address (a hotmail.com address) when I use it as a test SEND TO address.

Is this part of the CC system?

Test does send to a second personal email address, something totally DIFFERENT than my primary registered account email address.

I need to be able to send weekly emails to a growing number of contacts as I get them loaded, but not sure if I can trust the system is functioning.

Anyone ever see this problem before????

Please reply


1 ACCEPTED SOLUTION
Zoe_H
Employee
0 Votes

Hello @MarketerL5370,

 

It sounds to me like your emails are not sending to a specific email address. If that is correct, please make sure to check your spam to see if it may have landed in there. You will also want to reach out to our Delivery department for some additional help with this. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Zoe_H
Employee
0 Votes

Hello @MarketerL5370,

 

It sounds to me like your emails are not sending to a specific email address. If that is correct, please make sure to check your spam to see if it may have landed in there. You will also want to reach out to our Delivery department for some additional help with this. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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