Test Emails not going to outlook

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CommunityFoundation
Rookie
0 Votes

When I send test emails to an internal outlook address, they aren't received (they do not go to the spam folder) When I send test emails to personal gmail addresses they are received. When I send a campaign (not a test email), they are received by internal outlook addresses. This suddenly started in January, and was not a problem previously. Is there anything I can do to fix it? It's disrupting our work flow.

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William_A
Administrator
0 Votes

Hello @CommunityFoundation ,

 

My tests of your drafts and sendouts all came through on my end right away. You may want to check and make sure your email program / network isn't spamming out or outright blocking the test sends, as that may require you to safelist our domains. Otherwise, I'd advise calling the Delivery team for further, advanced troubleshooting and assistance.

 

For your actual, live sendouts, I'd advise setting your account up for self-authentication since you have your own domain. Our Delivery team can assist with any questions regarding this functionality. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
0 Votes

Hello @CommunityFoundation ,

 

My tests of your drafts and sendouts all came through on my end right away. You may want to check and make sure your email program / network isn't spamming out or outright blocking the test sends, as that may require you to safelist our domains. Otherwise, I'd advise calling the Delivery team for further, advanced troubleshooting and assistance.

 

For your actual, live sendouts, I'd advise setting your account up for self-authentication since you have your own domain. Our Delivery team can assist with any questions regarding this functionality. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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