Solved: Re: Transferring Constant Contact account ownershi... - Constant Contact Community

HannaCRE · ‎02-27-2023

Our account owner left the company without transferring over ownership. How can we transfer ownership at this point?

William_A · ‎02-27-2023

If you're unable to login using the current account owner's credentials, or unable to access their email for forgotten username/password and MFA reset processes, then we'd need you to call general support. That way we can securely confirm a few details, go through our standard protocols, and get a case submitted to a team lead for the account ownership transfer.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎02-27-2023

Hello @HannaCRE ,

If you're unable to login using the current account owner's credentials, or unable to access their email for forgotten username/password and MFA reset processes, then we'd need you to call general support. That way we can securely confirm a few details, go through our standard protocols, and get a case submitted to a team lead for the account ownership transfer.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Transferring Constant Contact account ownership

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Reflections

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.