Tutorial: Add back an unsubscribed contact

KellyB7493 · ‎11-02-2023

Is there a way to customize the resubscribe email?

William_A · ‎11-02-2023

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎11-02-2023

Hello @KellyB7493 ,

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

KellyB7493 · ‎11-02-2023

We're trying to resubscribe some contacts who had unsubscribed and then requested to resubscribe through our email sign-ups on our website. We started the resubscription process you link to above, but the resubscribe email that is automatically generated to send to those contacts has a very distorted version of our logo on it and we would like to be able to create a custom design for that email. Is there a way to do that?

Nick_S · ‎11-02-2023

Yes! You can. The logo can be changed under the account settings.

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