Announcing our brand new Campaign Builder!

Unable to Reassign "Account Owner"

SOLVED
Go to solution
CynC7
Rookie
0 Votes

The individual listed as "Account Owner" for our company's instance is no longer with the company, gone for about a year, and unreachable. I am an "Account Manager," the only other person registered for our company. Can I - how can I - delete the former employee and assign myself as Account Owner? 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @CynC7 ,

 

If you're unable to login using the owner credentials and MFA, you'll need to call our general support so they can setup an account ownership transfer case for the manager.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @CynC7 ,

 

If you're unable to login using the owner credentials and MFA, you'll need to call our general support so they can setup an account ownership transfer case for the manager.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (75%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST