Unable to edit a contact subscribed to SMS

[user70203]

I am unable to edit a contact who has subscribed to SMS.  I am attempting to add to the company name field and I get the attached error message.  The SMS fields are dithered (I am not attempting to change those fields) and I am unable to do anything except cancel.

[William_A]

Hello @user70203 ,

Are you able to delete the contact and re-import them with the updated info?

[user29089]

I am running into the same issue trying to save a contact with SMS enabled.

[William_A]

Same as I asked the OP, re you able to delete the contact and re-import them with the updated info, @user29089 ?

[user29089]

I need to update from the contact so I can test if my integration is working to pull the updated data into my local database. I cannot test if I cannot make changes at the source.

[William_A]

If something has softlocked the contact's information, or you're encountering an error while editing, then the only other option would be to delete and re-import the contact with the updated info.

[user70203]

Deleting and reimporting is not an option as the contact is subscribed to sms via a landing page.  

[William_A]

Hello @user70203 ,

SMS contacts can still be re-imported. If you'd prefer, you're welcome to call in for live troubleshooting of your issue.