Unable to remove verified email from Account emails

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tracyD329
Not applicable
0 Votes

I am trying to remove from my account and the three grey dots to the right of this email will not open a menu to delete it.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @tracyD329 ,

 

If the email is being used as the main account email or account billing email, then it won't be able to be unverified yet. This is indicated by the C (contact) and B (billing) next to a verified address. Once replaced by another verified address, you can remove it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @tracyD329 ,

 

If the email is being used as the main account email or account billing email, then it won't be able to be unverified yet. This is indicated by the C (contact) and B (billing) next to a verified address. Once replaced by another verified address, you can remove it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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