Announcing our brand new Campaign Builder!

Understanding unsubscribed contacts

COCA
Rookie
0 Votes

We have had some instances where someone on our contact list FORWARDS an email and the recipient (not on our email list) hits the unsubscribe link...which unsubscribes the original recipient. Is there a way we can stop this??? 

Top Answer
William_A
Administrator

Hello @COCA ,

 

If the person unsubscribing them confirms that address as the one to unsubscribe on the confirmation page, then we have to honor it. We'd recommend advising your contacts not to forward your emails to anyone they think wouldn't want to receive them. Or they can suggest to the people they're forwarding to to sign up for your emails directly. 


1 REPLY 1
William_A
Administrator
0 Votes

Hello @COCA ,

 

If the person unsubscribing them confirms that address as the one to unsubscribe on the confirmation page, then we have to honor it. We'd recommend advising your contacts not to forward your emails to anyone they think wouldn't want to receive them. Or they can suggest to the people they're forwarding to to sign up for your emails directly. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (76%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST