Undo button deleting too much (Please Read Top Answer)

[MelissaB9221]

I am about to have to re-do my email for the third time, because when I clicked on the "undo" button to change one small thing, it deleted an entire section block. There was no way to retrieve it - when I clicked "redo," nothing happened. This is on the new version of the campaigns and it is a terrib

[MelissaB9221]

Hello everyone,

To make sure we're getting proper troubleshooting info submitted to our technical and dev teams, please send an email to social_support(at)constantcontact(dot)com with the following info:

• Your account username, or the main account email if you're not the account owner
• The exact campaign name (not subject line) of the email(s) you've experienced this while working in
• Operating system and browser being used when the issue occurred
• If the campaign was copied, what's the exact name of the campaign originally used for the copy?
• What content was lost/how much content? Was the content all in one block or multiple blocks?
• Does the content that disappears seem to be random, or the same content - if it happens more than once?
• What steps were used to add the content? Typing, copy/pasting, etc? If copy/pasting, can you provide the file so we can test it?
• What steps were used to undo - the Undo button, right-click Undo, Ctrl-Z?
• Does the campaign contain any specialty action blocks (product, poll, rsvp, etc.) or layouts?
• If this regularly occurs, are you able to provide video of it occurring?

[William_A]

Hello everyone,

To make sure we're getting proper troubleshooting info submitted to our technical and dev teams, please send an email to social_support(at)constantcontact(dot)com with the following info:

• Your account username, or the main account email if you're not the account owner
• The exact campaign name (not subject line) of the email(s) you've experienced this while working in
• Operating system and browser being used when the issue occurred
• If the campaign was copied, what's the exact name of the campaign originally used for the copy?
• What content was lost/how much content? Was the content all in one block or multiple blocks?
• Does the content that disappears seem to be random, or the same content - if it happens more than once?
• What steps were used to add the content? Typing, copy/pasting, etc? If copy/pasting, can you provide the file so we can test it?
• What steps were used to undo - the Undo button, right-click Undo, Ctrl-Z?
• Does the campaign contain any specialty action blocks (product, poll, rsvp, etc.) or layouts?
• If this regularly occurs, are you able to provide video of it occurring?

[CandaceS942]

Same here. Wanted to fix one small edit decision by "undo-ing" it and everything I had written this evening was gone. Re-do did not bring the deleted texts, design blocks, and images back. Very frustrating.

This has never happened before and must be a bug in the new version. Thanks for taking a look at this!

[Txpropane1]

This has happened to me as well. The redo button is not working. This needs to be fixed.

[JamesN06]

I agree I just lost an entire section, how can we restore?

[Zoe_H]

Hello @JamesN06,

As we don't have an option to restore, you will want to be careful when selecting the undo button multiple times. If that happens, select the redo button next to it. Thanks! 

[ZCorpPRDigital]

Good grief, it just happened to me, too. I lost 100 percent of everything I did in the last 90 minutes. Back to an empty template because I wanted to undo one small thing. 

[SaraHVHQ]

Just happened to me---a whole morning of work GONE

[JohnF524]

Just happened to me, too!  2 hours of work are completely gone.  I DID NOT hit the button multiple times, as Zoe_H mentioned above.  I hit it once to undo a minor change and everything I've done for the past 2 hours vanished.  Uploading photos, changing links, writing copy, reformatting, coloring backgrounds... probably 200 steps were undone with a single click of the undo button.  Your system keeps saying it's auto-saving.  Where are those saved versions??  The redo button does not work.

PLEASE FIX THIS!!!  I am a contractor and bill by the hour.  I can't just tell them that I'm billing them for 2 hours of work that "I promise" I did, but that Constant Contact somehow mysteriously deleted.  I have to eat that cost now.  

PEOPLE ABOVE HAVE BEEN REPORTING THIS FOR 7 MONTHS NOW.  PLEASE FIX AND DO MORE THAN TELL US NOT TO HIT THE UNDO BUTTON TOO MANY TIMES!!