Unsubscribe email address has changed

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Caroline227
Rookie

In the email campaign footer, the unsubscribe address has reverted to an old one we no longer use. How do I change it back?

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William_A
Administrator
0 Votes

Hello @Caroline227 ,

 

There's no such thing as an unsubscribe address. The only email addresses that show in an email's footer will either be the sending address for that particular email (editable via the email's header / scheduling page), or the address of the recipient after the email is sent out. Previews / test sends will pull the account owner's address for those example formats, live sends will be the actual contact's email address that you had us send it to.

 

For more info on how unsubscribes work


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @Caroline227 ,

 

There's no such thing as an unsubscribe address. The only email addresses that show in an email's footer will either be the sending address for that particular email (editable via the email's header / scheduling page), or the address of the recipient after the email is sent out. Previews / test sends will pull the account owner's address for those example formats, live sends will be the actual contact's email address that you had us send it to.

 

For more info on how unsubscribes work


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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