Solved: Unsubscribe email address has changed - Constant Contact Community

Caroline227 · ‎05-16-2022

In the email campaign footer, the unsubscribe address has reverted to an old one we no longer use. How do I change it back?

William_A · ‎05-16-2022

Hello @Caroline227 ,

There's no such thing as an unsubscribe address. The only email addresses that show in an email's footer will either be the sending address for that particular email (editable via the email's header / scheduling page), or the address of the recipient after the email is sent out. Previews / test sends will pull the account owner's address for those example formats, live sends will be the actual contact's email address that you had us send it to.

For more info on how unsubscribes work

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎05-16-2022

Hello @Caroline227 ,

There's no such thing as an unsubscribe address. The only email addresses that show in an email's footer will either be the sending address for that particular email (editable via the email's header / scheduling page), or the address of the recipient after the email is sent out. Previews / test sends will pull the account owner's address for those example formats, live sends will be the actual contact's email address that you had us send it to.

For more info on how unsubscribes work

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Unsubscribe email address has changed

The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

The Unintentional Humor of Spam Emails

How to Create Images of Multi-Page PDFs

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.