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Unsubscribed by contact means

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GNOEpistoleus
Rookie
0 Votes

Hello, What does Unsubscribe by contact means? If someone Unsubscribe, what doesn't it show up on my unsubscribe report?

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William_A
Administrator
0 Votes

Hello @GNOEpistoleus ,

 

It means the contact unsubscribed themselves - either using the coded unsubscribe link in the footer of the email you sent them, or by their email program's built-in unsubscribing mechanism. It may be a delay in reporting, or that contact was already reported on in a different unsubscribe report email.


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William A
Community & Social Media Support

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William_A
Administrator
0 Votes

Hello @GNOEpistoleus ,

 

It means the contact unsubscribed themselves - either using the coded unsubscribe link in the footer of the email you sent them, or by their email program's built-in unsubscribing mechanism. It may be a delay in reporting, or that contact was already reported on in a different unsubscribe report email.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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