Unsubscribed e-mail

[APCMARKETING]

Hello, an email contact from our team is unsubscribed but he didn't request it and we don't know how the email got off the list. How do I add this email? It's not possible via the website.

[William_A · Accepted solution]

Hello @APCMARKETING ,

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.