Solved: Re: Update an event registrant's payment status - Constant Contact Community

NAAAS_Affiliates · ‎02-10-2022

What does a "Failed" payment mean? Does it mean the card was declined via PayPal?

William_A · ‎02-10-2022

If this is showing for a registrant, it means the payment service reported to us that the payment for that particular registrant didn't go through. It may be worth checking the service to see if you received payment from that person / organization, so you can update their payment status. If you're not seeing a payment from them / that registrant isn't seeing a payment made, you'll want to cancel their registration so they can try re-registering or selecting a different payment method (if applicable).

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William A
Community & Social Media Support

View solution in original post

William_A · ‎02-10-2022

Hello @NAAAS_Affiliates ,

If this is showing for a registrant, it means the payment service reported to us that the payment for that particular registrant didn't go through. It may be worth checking the service to see if you received payment from that person / organization, so you can update their payment status. If you're not seeing a payment from them / that registrant isn't seeing a payment made, you'll want to cancel their registration so they can try re-registering or selecting a different payment method (if applicable).

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Update an event registrant's payment status

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