Join the Ready, Set, Send Challenge Week 3. Share your QR code or landing page and win a badge!

Video Thumbnail Issues

CIDInsurance
Marketing Legend

I've seen other posts about this, but no answers on how to fix.

 

When I upload a YouTube video into my email, the thumbnail pulls over from YouTube but has two big blocks on the top and bottom of the thumbnail. There was one time that this didn't happen for me, but in all of my other emails it happens. I can't seem to get these black borders to go away, even after directly making a copy of the email where they didn't appear.

Screenshot 2022-05-16 122629.png

 

 

 

 

 

 

 

 

 

 

Next, I tried to just upload the thumbnail directly into Constant Contact, but it's inverting the colors. Super strange. I've seen others post about this same issue, so there must be something wrong. If there's a workaround please let me know.

Screenshot 2022-05-16 122704.png

4 REPLIES 4
Amanda_G
Employee
0 Votes

Hi @CIDInsurance , 

 

I do apologize that you are having that experience! Both of those issues are defects in the system. I have made sure to track them on your account, and I will have a member of our engineering team follow back up with you with any updates or fixes we have on that. 

 

In the meantime, the inverted color defect only occurs with images in .png format, so if you convert the file type to another image format like .jpg, you should not experience that same issue. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
CIDInsurance
Marketing Legend
0 Votes

Hi Amanda,

 

Do you have an update on when this will be fixed? It's been almost a year.

William_A
Administrator
0 Votes

As the issue is already tracked to your account, if and when the devs have an update they'll notify you directly.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
katrinab440
Rookie
0 Votes

They still haven't updated this issue? Insane.

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge: Week 3 - Audience Building

    Your email list is a valuable asset for your business. Let's learn the importance of growing it.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
OCT 24
Engage and Convert: The Email and Social Media Power Play
2PM - 3PM EST