Video rendering incorrectly

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REINM
Campaign Expert

Lately, videos in the emails we send have been showing up as vertical lines rather than rendering and showing up as the video intro. The links work fine, but in the email the video placeholder is just a series of colorful lines. Any idea why this is happening?

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William_A
Administrator
0 Votes

Hello @REINM ,

 

Is this occurring with a Vimeo video? Is the link you're using the explicit Share option for the video? If using that explicit link, or using the Vimeo integration aren't resolving the colored lines issue, does setting a new / different thumbnail for your Vimeo video, then re-adding the share link get rid of the colored lines? Otherwise if the issue persists with that video, you may just have to screencap the thumbnail of the video, and insert it as an image, then link to that image as the last workaround.


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William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @REINM ,

 

Is this occurring with a Vimeo video? Is the link you're using the explicit Share option for the video? If using that explicit link, or using the Vimeo integration aren't resolving the colored lines issue, does setting a new / different thumbnail for your Vimeo video, then re-adding the share link get rid of the colored lines? Otherwise if the issue persists with that video, you may just have to screencap the thumbnail of the video, and insert it as an image, then link to that image as the last workaround.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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