Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

View the results from a Poll action block

SOLVED
Go to solution
PaulaB101
Rookie
0 Votes

What can be done with "unidentified" responses to a poll. I need to see who responded.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @PaulaB101 ,

 

Unidentified poll results can potentially be caused by:

  • If the person doesn't have a first name, or last name listed on their contact record
  • If the webpage version was clicked
  • If one of the links was clicked in the preview window after the email was live-sent
  • If one of the links was clicked in a test send after the email was live-sent
  • If the email was forwarded and one of the forwardees clicked the poll or RSVP links

In this regard, you won't be able to pull any identifying info for the respondent, because there's none available to us.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

2 REPLIES 2
William_A
Administrator
0 Votes

Hello @PaulaB101 ,

 

Unidentified poll results can potentially be caused by:

  • If the person doesn't have a first name, or last name listed on their contact record
  • If the webpage version was clicked
  • If one of the links was clicked in the preview window after the email was live-sent
  • If one of the links was clicked in a test send after the email was live-sent
  • If the email was forwarded and one of the forwardees clicked the poll or RSVP links

In this regard, you won't be able to pull any identifying info for the respondent, because there's none available to us.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JohnB82
Rookie
0 Votes

excellent response - i have the same issue and was wondering if i can look through who clicked the poll link, since there was only 1 in my case

Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (75%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST