Want ability to send email to unsubscribe email address

[BobbyF50]

I use CC for our members and sometimes they click wrong button and get unsubscribed. I want to help them re subscribe. Help!!!

[Kara_D · Accepted solution]

Hi BobbyF50!

Thanks for reaching out to the Community with this question! You have a couple of options available:

Manually Resubscribe a Contact (available in classic Contact Management) - See screenshots here

• Click Contacts
• Click View all Contacts
• Enter the email address of the contact you want to resubscribe. (If you have more than 10,000 contacts in your account, click Search Contacts first)
• Click on your contact's name
• Click "Resubscribe"
• Select the lists you want to add the contact to.
• Check the box to confirm that your contact is expecting to hear from you.
• Click Send Email.

Use a Lead Generation Landing Page - This also a great option for accounts that are using our New Contacts Management Dashboard (Contacts Redesign Beta) 

• Read about creating a Lead Generation Landing Page here
• Once the form has been created you can send the URL from your personal email or
• Guide your contact to the signup form on your website (if you have one) 

With either of these options. the Reconfirm Opt-in Email is sent and your contact's status changes from "Unsubscribed" to "Awaiting Confirmation". You can't send emails to your contact while in this status. As soon as your contact clicks the button in the confirmation email and completes the opt-in, they'll be added to the lists you selected and their status is changed to "Express Permission". You can start sending emails again.

[HarrisW5]

There is no resubscribe option on the contact edit page.

[Adelina_R]

Hello @HarrisW5 ,

 Unfortunately, in our new contacts remodel we did leave out the resubscribe button. If you'd like we can pass this along to our developers and contact you via email if we have more information on this or add this back!

In the meantime, you can use the sign up form you can find here:

• Sign-Up Forms
• Basic Landing Pages
• and Clicking Sign-Up Form 

To resubscribe contacts! 

[HarrisW5]

Thanks Adelina R, but this is not an acceptable solution. We need the 

• Click "Resubscribe" option back as soon as possible.

[RobDouglas_SCC]

Hello,

I have tried send our member a link to our landing page and he keeps getting an error. I have tried as well and get an error when I put in his information. I used the same link and put my information in and was successful. What do I need to do to be able to re-add him.

Please help!

Rob

[William_A]

Hello @RobDouglas_SCC ,

Are you receiving a specific error message that you can screencap or copy-paste for us?

[RobDouglas_SCC]

This is the error message he has gotten and I have as well.

[William_A]

Hey @RobDouglas_SCC ,

I just sent an email to your account's primary email address. When you're able to, please reply to it and let me know if you were able to resolve the issue via Incognito / Private browsing. If not, please provide the email address of the contact in question so that our higher level technical team can troubleshoot further.

[SharonL2327]

PLEASE ADD THIS BACK!

We are a church now off site and people are asking for our emails again. We will be leaving if this is not fixed quickly

[EileenM82]

You cannot add them to the contact list as a new contact. It comes back and says they are unsubscribed and you can't add them to any lists.  Ridiculous!!!!! Please fix this now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[KellyG05001]

Please bring back the resubscribe option. If a patron asks us to resubscribe them, we should be able to do that right away instead of walking them through the sign-up form.