Solved! Go to Solution.
Hi BobbyF50!
Thanks for reaching out to the Community with this question! You have a couple of options available:
Manually Resubscribe a Contact (available in classic Contact Management) - See screenshots here
Use a Lead Generation Landing Page - This also a great option for accounts that are using our New Contacts Management Dashboard (Contacts Redesign Beta)
With either of these options. the Reconfirm Opt-in Email is sent and your contact's status changes from "Unsubscribed" to "Awaiting Confirmation". You can't send emails to your contact while in this status. As soon as your contact clicks the button in the confirmation email and completes the opt-in, they'll be added to the lists you selected and their status is changed to "Express Permission". You can start sending emails again.
Hi BobbyF50!
Thanks for reaching out to the Community with this question! You have a couple of options available:
Manually Resubscribe a Contact (available in classic Contact Management) - See screenshots here
Use a Lead Generation Landing Page - This also a great option for accounts that are using our New Contacts Management Dashboard (Contacts Redesign Beta)
With either of these options. the Reconfirm Opt-in Email is sent and your contact's status changes from "Unsubscribed" to "Awaiting Confirmation". You can't send emails to your contact while in this status. As soon as your contact clicks the button in the confirmation email and completes the opt-in, they'll be added to the lists you selected and their status is changed to "Express Permission". You can start sending emails again.
There is no resubscribe option on the contact edit page.
Hello @HarrisW5 ,
Unfortunately, in our new contacts remodel we did leave out the resubscribe button. If you'd like we can pass this along to our developers and contact you via email if we have more information on this or add this back!
In the meantime, you can use the sign up form you can find here:
To resubscribe contacts!
Thanks Adelina R, but this is not an acceptable solution. We need the
Hello,
I have tried send our member a link to our landing page and he keeps getting an error. I have tried as well and get an error when I put in his information. I used the same link and put my information in and was successful. What do I need to do to be able to re-add him.
Please help!
Rob
Hello @RobDouglas_SCC ,
Are you receiving a specific error message that you can screencap or copy-paste for us?
This is the error message he has gotten and I have as well.
Hey @RobDouglas_SCC ,
I just sent an email to your account's primary email address. When you're able to, please reply to it and let me know if you were able to resolve the issue via Incognito / Private browsing. If not, please provide the email address of the contact in question so that our higher level technical team can troubleshoot further.
PLEASE ADD THIS BACK!
We are a church now off site and people are asking for our emails again. We will be leaving if this is not fixed quickly
You cannot add them to the contact list as a new contact. It comes back and says they are unsubscribed and you can't add them to any lists. Ridiculous!!!!! Please fix this now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Please bring back the resubscribe option. If a patron asks us to resubscribe them, we should be able to do that right away instead of walking them through the sign-up form.
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