Solved: Welcome Email Behavior - Constant Contact Community

SonomaA0 · ‎08-26-2020

Dear Support Team,

If we add a new contact via importing a list (because they already gave us permission to email them via other means), and at a later date they subscribe using our website sign-up form, will they still get the welcome email?

I am thinking this could be a similar scenario to a contact already existing in our Constant Contact DB, and then they "join-by-text", the welcome email is not sent.

It would be great if you could clarify.

Thank you!

shivani

David__B · ‎08-27-2020

Hello! If a welcome email is set to go out to a specific list, a contact that was already in your database will still receive the welcome email upon signing up for that list so long as it's the first time they're joining that particular list. I hope that clears things up!

David B.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

David__B · ‎08-27-2020

Hello! If a welcome email is set to go out to a specific list, a contact that was already in your database will still receive the welcome email upon signing up for that list so long as it's the first time they're joining that particular list. I hope that clears things up!

David B.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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