Solved: Re: What did they unsubcribe from? - Constant Contact Community

KellyR9206 · ‎10-12-2023

Hi, I am kinda new here and have received a request. Support's answer was ok but not what I am looking for - so maybe one of you knonw the answer?? How can I view a report that tells me what email lists my contacts have unsubcribed from? I can see that they have but not from which list. Is this a redundant waste of time or can you see it's usefulness? Do you have any suggestions on how I can see this information?

William_A · ‎10-12-2023

Hello @KellyR9206 ,

If a contact is unsubscribed, they'd be removed from all lists. If the contact merely removed themselves from a list via something like the Update Profile form, or from previous management done by you or an account manager, then you can utilize previously sent emails that the contact has received to cross-reference what lists they might've been on. Otherwise, there's nothing that would explicitly display all of their previous list memberships in the system.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎10-12-2023

Hello @KellyR9206 ,

If a contact is unsubscribed, they'd be removed from all lists. If the contact merely removed themselves from a list via something like the Update Profile form, or from previous management done by you or an account manager, then you can utilize previously sent emails that the contact has received to cross-reference what lists they might've been on. Otherwise, there's nothing that would explicitly display all of their previous list memberships in the system.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

What did they unsubcribe from?

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Reflections

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.