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When I try to connect to instagram, it brings me to facebook

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SandieD8
Rookie
‎10-12-2024 02:10 PM
‎10-12-2024 02:10 PM

Does anyone know how to connect just an Instagram account? When I try to connect just Instagram, it takes me to Facebook. It doesn't recognize my Facebook Business Page and nothing is linked. So trying to just connect Instagram directly.

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William_A
Administrator
Administrator
‎10-13-2024 08:24 PM
0 Votes
‎10-13-2024 08:24 PM

Hello @SandieD8 ,

 

Due to the way Facebook's (and Instagram's) API works, this page will need to be connected to your Facebook business page in order for us to connect to your applicable pages. Make sure to also confirm that the Instagram page is truly a business one, not a creator type. 

 

You may also wish to reach out to Facebook or Instagram's support if your business page continues not to show on your Facebook business manager, as there may be some other restriction on either one preventing it from being accessible on our side.

 

See also:

Change the Facebook Page associated with your Instagram Business Profile

Sync your social media accounts to create social posts through your Constant Contact account


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
Administrator
‎10-13-2024 08:24 PM
0 Votes
‎10-13-2024 08:24 PM

Hello @SandieD8 ,

 

Due to the way Facebook's (and Instagram's) API works, this page will need to be connected to your Facebook business page in order for us to connect to your applicable pages. Make sure to also confirm that the Instagram page is truly a business one, not a creator type. 

 

You may also wish to reach out to Facebook or Instagram's support if your business page continues not to show on your Facebook business manager, as there may be some other restriction on either one preventing it from being accessible on our side.

 

See also:

Change the Facebook Page associated with your Instagram Business Profile

Sync your social media accounts to create social posts through your Constant Contact account


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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