Why aren't all of the people on our email list receiving our emails?

[LaurieT4]

Why aren't our people on our email list receiving our email? And why can I do to enable everyone to receive our emails? I removed all of the exclamation points. What else can I do? I changed from gmail to this service for the sole reason that people would finally receive our emails. Can you please help me? Thank you. 

[William_A · Accepted solution]

Hello @LaurieT4 ,

Here are some general best practices for delivery.

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's typically best to set up additional authentication for your emails, such as self-authentication if you have your own domain.

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.