Why is my email showing up as super wide in Outlook?

user11706
Rookie
0 Votes

The e-blast I sent out this afternoon is showing up as super-wide in Outlook. It basically looks like blank white space in the preview until you use the scroll bars to either scroll right or down. Usually my emails show up with a different font in Outlook, which is not a huge deal since the content is still visible, but this issue might actually prevent people from reading the email. Our view in browser link within the email is not visible unless you scroll right, but I was able to use the Outlook version "If there are problems with how this message is displayed, click to view in browser."

 

Is there a reason this is happening on this particular email, but not the others that I usually send? I am using the same Email Template I do for all of our e-blasts.

 

My email campaign link:

https://campaignlp.constantcontact.com/em/1102099479812/ee46a18e-a1d3-4b5e-9344-39617f008eb9

 

CC_Screenshot_preview.PNGCC_Screenshot_preview2.PNG

Thanks in advance for any insight into this issue!

1 REPLY 1
William_A
Administrator
0 Votes

Hello @user11706 ,

 

I'd recommend reaching out to Outlook support to see what insight they'd have if this hasn't been a consistent issue with the emails you send through our system. 

 

I'd also recommend taking a look at this Community blog post, which covers some of the elements of designing emails for a variety of email programs, what pitfalls to avoid and can't be avoided, and what workarounds are available.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 14
Tis' the Season for Last-Minute Holiday Marketing
2PM - 3PM EST