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LisaR611
Rookie
‎04-03-2022 11:36 AM
‎04-03-2022 11:36 AM

I have not been able to send out our weekly campaign for 2 weeks now. I can create the campaign but i cannot save or send. Help?

3 REPLIES 3
Zoe_H
Employee
Employee
‎04-03-2022 12:23 PM
0 Votes
‎04-03-2022 12:23 PM

Hello @LisaR611,

 

Thank you for reaching out to the Community! Can you give us some more information about what is occurring every time you try to select Save or schedule your campaign? Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
LisaR611
Rookie
‎04-03-2022 01:02 PM
In response to Zoe_H
0 Votes
‎04-03-2022 01:02 PM

 I can create a campaign but when i try to preview or send a test email i get an error message that says cannot save. I can't get beyond that screen.

Zoe_H
Employee
Employee
‎04-03-2022 01:21 PM
In response to LisaR611
0 Votes
‎04-03-2022 01:21 PM

Hello @LisaR611,

 

Try to make a copy of the email campaign and see if the error message appears in the copied version. For another troubleshooting step, please try switching to a different browser. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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