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Will I lose my campaigns when my trial expires?

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user875011
Rookie
0 Votes

I am on my trial period, and I was wondering if I will lose the campaigns I created if I don't pay for the upgrade. I will do the payment next month when my trial is over, but I don't want to lose what I've done so far. Any advice? Thanks

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William_A
Administrator
0 Votes

Hello @user875011 ,

 

Similar to how cancellation of paid accounts works, we can guarantee a trial account's info will be maintained for up to 120 days after expiration. After that time it'll enter a queue for purging, in which case you'll receive an email at least 30 days ahead of when the account will actually be purged.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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2 REPLIES 2
William_A
Administrator
0 Votes

Hello @user875011 ,

 

Similar to how cancellation of paid accounts works, we can guarantee a trial account's info will be maintained for up to 120 days after expiration. After that time it'll enter a queue for purging, in which case you'll receive an email at least 30 days ahead of when the account will actually be purged.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
user875011
Rookie
0 Votes

Thank you so much for the information, William. Pretty useful! 

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