YouTube video problems

KathyT615 · ‎04-15-2022

I created an email and have sent several successful "tests" for review purposes. However, after I inserted a YouTube video into the layout I encounter a problem. I see the video in the layout after embedding the link. But when I send a test to myself it shows the green "success" message but then the "Success" notification quickly disappears and I never receive the test.

Nick_S · ‎04-15-2022

Hi @KathyT615,

I'm not sure why this would be the case, but any chance you checked your Spam folder to see if the tests went there? Or, if this is an email client like Gmail, the Promotions folder? I just want to cross those possibilities off the list. If they still aren't there, I recommend sending us an email at social_support(at)constantcontact(dot)com with your username and the name of the campaign and we can try and test it ourselves. Thank you!

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