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Reporting Read Receipts

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KelmBiz
Rookie
‎04-14-2022 10:44 PM
0 Votes
‎04-14-2022 10:44 PM

I sent the campaign to one of my accounts. You reported it as having been opened (read) when I had not done so. How do I know if the others you reported as open are truthful?

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Frankie_P
Employee
Employee
‎04-15-2022 12:16 PM
‎04-15-2022 12:16 PM

Hi @KelmBiz

 

That's a great question! At this time some  opens and clicks done by security programs do display in the overall reporting of a campaign. Being able to omit this reporting or have a way to toggle them out is a feature request we are currently collecting feedback on. In fact we have tracked this need in your account and added you to our queue to be notified when it is available. We apologize for any inconvenience caused by this feature not being available.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Frankie_P
Employee
Employee
‎04-15-2022 12:16 PM
‎04-15-2022 12:16 PM

Hi @KelmBiz

 

That's a great question! At this time some  opens and clicks done by security programs do display in the overall reporting of a campaign. Being able to omit this reporting or have a way to toggle them out is a feature request we are currently collecting feedback on. In fact we have tracked this need in your account and added you to our queue to be notified when it is available. We apologize for any inconvenience caused by this feature not being available.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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