automated email triggers not working

SOLVED
Go to solution
AnthonyL642
Rookie
0 Votes

I am using gravity forms on our website.

 

Using automated email campaigns through constant contact.

 

Automated campaign is linked to the correct constant contact list.  

 

Trigger is set to send email whenever new contact is added to the list.

 

New contacts get added to the list but no email is sent.  

 

I am at the end of the rope dealing with this issue.  We've used automated campaigns for a long time and have never had this issue.  Constant Contact support has been no help.

1 ACCEPTED SOLUTION
Zoe_H
Employee

Hello @AnthonyL642,

 

I did take a look in your account and it appears you have created your Automated Series newsletters correctly. Your most recent Automated Series is connected to a list that currently only has one contact in it and it has sent out to that contact successfully. If you are still experiencing issues, please give us a call so we can share the screen with you to see exactly which Automated Series is not sending. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Zoe_H
Employee

Hello @AnthonyL642,

 

I did take a look in your account and it appears you have created your Automated Series newsletters correctly. Your most recent Automated Series is connected to a list that currently only has one contact in it and it has sent out to that contact successfully. If you are still experiencing issues, please give us a call so we can share the screen with you to see exactly which Automated Series is not sending. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST